What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out via our contacts page.
Where do you ship?
We currently ship to the UK only.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Orders placed Friday afternoon, weekend, or Bank Holiday will be processed the following working day
Items are delivered by Royal Mail Second Class service and require signing for. See www.royalmail.com for more information
What if I'm not home?
You may have to go to your local post office to collect your package in case it cannot be delivered to you.
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We also accept Paypal, Apple and Google Pay.
You can chose these payment methods at checkout.
Payments are processed by the third parties listed under 'Which payment methods do you accept' and none of your payment or sensitive data is stored by 'Reaper Spirits Ltd' as a result.
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item must not have been opened in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please reach out to us via our contacts page.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 28 days of accepting your return and issued by the same method by which you paid.
Our Promise to you
We will ensure that we will strictly comply with the polices and principles set out under General Data Protection Regulation (GDPR)
- We only collect data that allows you to place orders and for us to communicate with you in connection with your order.
- We will never sell your information to third parties.
- We will only contact you for marketing purposes if you opt in, you can opt out at any point in time. If you unsubscribe or opt-out of communications from us, either click the unsubscribe link in our communications or send an email to firstname.lastname@example.org
You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at email@example.com
We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you, but we may at our discretion waive this charge. We aim to respond to you within 14 days.